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Customer Service Advisor- Warehouse & Distribution

Lutterworth Leicestershire

Job Details

Location

MAGNA PARK Distribution Centre

Contract Type

Permanent

Working Pattern

Full Time

Salary

18000

Closing Date

18/02/2019 12:00

Job Description

Concorde Logistics are the Supply chain provider for Bensons for Beds and Harveys Furniture in the UK. We have 7 Distribution Centres with our largest DC and Head Office in Magna Park, Lutterworth. At Magna Park across the Warehouse and Contact Centre sectors we have over 700+ staff and is the Central Control Point for Operations throughout the UK. Joining the Concorde Team in Magna would enable you to start a career within an established successful business.

 

Currently within our Customer Service Team we have a vacancy for a Customer Service Advisor. Working 8 hours a day, flexibility between, 0730am-6pm. This role will report to the Administration Manager in Magna Park and you will be part of the Warehouse Team of 14 working to deliver the best Service Experience to our Customers.

Your key responsibilities as a Customer Service Advisor will be to:

  • Liaise with Customers, Stores and Suppliers.
  • You will receive all the training to enable you to answer around 50 incoming calls per day from customers and deal with their problems promptly and politely.
  • Work as part of a team to ensure that customers receive their Products in an expected time frame.
  • Produce statistics when required. Again, you will receive training to enable you do this.
  • Undertake administrative and filing duties to meet needs of Warehouse Administration.
  • To ensure that company procedures and processes are followed.

What we are looking for in our Customer Service Advisor:

  • Previous experience of working in an Admin/Customer Service Advisor role, ideally within a warehouse or logistics background. But we will also consider Call Centre or Customer Service experience.
  • Be hard Working and happy to work in a team
  • Happy working to set individual and team targets
  • Comfortable working in a fast-paced environment
  • Able to work weekends on a rolling rota during peak (Jan-March)
  • 8 hours a day, flexibility in hours of work, 0730am-6pm
  • Ideally have your own transport due to the location of Magna Park

What’s in it for you:

  • Good Competitive base salary
  • Friendly working environment.
  • staff discount at Harveys and Bensons for Beds, up to 40/50%.
  • 28 days holiday

Please CLICK Apply for immediate consideration

Hierarchy

Hierarchy

Your place in our world

Administration manager
Customer Service Advisor- Warehouse & Distribution