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IT Service Desk Analyst (Team Leader)

Accrington

Job Details

Location

Steinhoff Head Office, The Globe

Contract Type

Permanent

Working Pattern

Full Time

Salary

£29,500

Closing Date

05/04/2019 11:00

Job Description

Are you currently a Team leader looking for a new opportunity?

Are you wanting to work for a business that is giving you that opportunity to step up? We are keen to have a chat with candidates who have worked as a Senior Support Analyst and looking for more responsibility.

The role requires attention to detail and accuracy to ensure the following tasks are carried out across the businesses backoffice computer system in a consistent and controlled process.

  • Assist the Applications Support Manager to support and manage a team providing first and second line support to Stores, Distribution Centres and Service Centres.
  • Liaise with other departments regarding reported issues.
  • Support the Business Applications team in problem progression and resolution.
  • As part of the Business Applications team provide support during system implementations.
  • Development of the Businesses Intranet sites.
  • Use the Freshservice support system to monitor and control day to day support in line with agreed SLA’s.
  • The key responsibilities and accountabilities described must be carried out in a manner which promotes equality of opportunity, dignity and due respect for all employees and service users and is consistent with the Company’s Equal Opportunities Policy.
  • Provide support role for third party software and interfaces (e.g. WMS, Paragon Scheduling, EDI).
  • Maintain company intranet site
  • Liaise with Stores/Distribution Centres/Service Centre staff and Regional Managers/Divisional Controllers regarding store issues
  • Ensure adherence to company policies and procedures across the business
  • Systems testing, implementation and housekeeping.
  • Managing crisis situations, which may involve technical software problems
  • Maintain closed and opening stores on the system
  • Identify areas of poor control and suggest changes

Hierarchy

Hierarchy

Your place in our world

Support Manager
IT Service Desk Analyst (Team Leader)
Support Analyst