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National Logistics Trainer

Lutterworth Leicestershire

Job Details

Location

MAGNA PARK Distribution Centre

Contract Type

Permanent

Working Pattern

Full Time

Salary

£30,000 per annum

Closing Date

22/11/2019 12:00

National Logistics In House Trainer

OVERALL PURPOSE OF THE ROLE

 

As a Logistics Trainer, you will play a critical role by providing the hands on, face to face training to our warehouse operatives and Team leaders and our Distribution home delivery crews and Supervisors. You will report into the Learning and Development function and work alongside other workplace Coaches and Trainers that report directly into the operation.

 

90% of your time will be spent in our National Distribution Hub, Magna Park with some time spent in other sites across the UK so a valid full UK driving license and own car is a must (travel expenses will be covered)

 

KEY RESPONSIBILITIES AND DUTIES

  • Coordinating the execution of agreed upon training initiatives working from detailed content and material, usually from Subject matter experts and Standard Operating Procedures
  • Supporting the site teams in operating to consistent standards
  • Locally supporting the deployment of central projects and communications
  • Delivering refresher training on process and compliance subjects wherever required
  • Tracking training activity and recording using basic reports
  • Supporting the L&D team to produce new materials for in-house training activity by providing experience and a ‘boots on the ground’ approach
  • Building trust and confidence into our employees whose first language may not be English and supporting their Learning and development journey
  • Acting as an ambassador for our organisations core values and standards

 

Customer Service (Relationships: Internal and External)

 

  • Liaise with clients, staff members, and partners in a prompt, courteous and effective manner regarding processes, meetings and inquiries concerning training programmes

 

  • Build relationships with local management teams and HRBP’s to ensure the smooth running of training programmes

 

  • Participate in the development, implementation and monitoring of best practice principles for customer service focus and delivery

 

Continuous Improvement

 

  • Attend quarterly continuous improvement meeting to review systems and processes for improvement – all other meetings will be by Skype/conference

 

Audit & Compliance

 

  • Maintain security and confidentiality of data always in line with the Company Data Protection Policy

 

Person Specification

 

 

Experience and Qualifications

  • Experience of working in a training environment
  • Has worked in/around a funded learning/apprenticeship environment
  • Learning and Development qualification/accreditation
  • Experience working in a management position – At time you will be delivering training to the management population and may need to draw upon personal knowledge and experience

 

Skills/Competencies

 

  • You need to be able to earn trust and engage large groups of individuals to strive for excellence and quality by demonstrating and showing the skills you are training
  • Communication – Ability to communicate up to General Site Manager level. A patience for communicating with those whose first language may not be English is also important
  • A strong sense of customer centricity with a passion for customer service
  • A strong drive to ‘roll your sleeves up’ and ‘get stuck in’ to the operation
  • Proficient in using MS Office packages including Word Excel and PowerPoint
  • Desirable:

Basic understanding/fluency in other EU languages

7.5 Tonne LGV driving licence

Driver CPC qualified

 

Industry

  • Experience within the Vocational, Education & Training arena
  • Learning and Development qualification/accreditation
  • Desirable: Has worked in/around a funded learning/apprenticeship environment

Safety

 

  • To comply with all Company H&S policies and support new initiatives.
  • A keen attention to detail and strong understanding of Health & Safety protocols. You should be able to identify and address safety hazards within the work area.
  • A strong sense of customer centricity with a passion for customer service
  • Strong team-work mentality across the whole organisation, regardless of department
  • To take care of your own safety and the safety of others always

Travel

  • Pending business/project commitments the role holder may be required to travel for business purposes from time to time.